In handling complaints, both players are expected to have an equal chance to prove themselves as correct. Hence, full cooperation is expected to the party in order to achieve an outcome that both parties will agree upon. The screenshot presented is not admissible as it violates the standard rule...
Though the screenshot indicates that Marlon and Steven Robison are using foreign language in IC Channel, we cannot remove the fact that Marlon stated that they were "warned by Clay already for the same incident."
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